TERMS AND CONDITIONS

1. INFORMATION ABOUT US

The EDGY JAYD COLLECTION is a brand owned by Amy Lianne Ltd; a slow fashion company designing and making sustainable clothing in the UK. This site is operated by and the goods you purchase will be supplied by Amy Lianne Ltd ("we", “us”, “ours”). We are registered in England and Wales, under company number 13328825 and with our registered office at Unit 1 Denfield Lodge, Lower Street, Great Addington, Northamptonshire, NN14 4BL. Our main trading address is Unit 1 Denfield Lodge, Lower Street, Great Addington, Northamptonshire, NN14 4BL. You can contact us by e-mail at amylianne@edgyjayd.com, or write to us at Unit 1 Denfield Lodge, Lower Street, Great Addington, Northants, NN14 4BL.

This website is owned and operated by Amy Lianne Ltd and hosted by Wix. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a platform to view and order our made-to-measure garments. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

2. YOUR PERSONAL INFORMATION

We will use your personal information in accordance with our Privacy Policy, which forms part of these terms.

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3. ORDER ACKNOWLEDGEMENT

If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website. We will acknowledge receipt of your order by sending you an automatically generated e-mail acknowledging your order. You should read and check the details in this e-mail to ensure that they are correct. If the details in the e-mail confirming your order are not correct, or if you are not satisfied with the details in the e-mail, please contact us at amylianne@edgyjayd.com within 12 hours to cancel the order.

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4. ITEM PURCHASE

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

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5. HANDMADE TO ORDER

Our garments are only made when an order is placed and our turnaround time is currently up to 15 working days before despatch (not including weekends and bank holidays). By purchasing an item from our website, you agree that you acknowledge this turnaround time.

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6. PRICE AND DELIVERY COSTS

We shall use our reasonable endeavours to ensure that the prices quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.  Where the correct price of the goods is less than our stated price, we will charge the lower amount on despatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order at our discretion, in which case we will notify you of such rejection and the correct price for the goods. Delivery charges are specified on the FAQ & Info page, on the Delivery & Returns page and at checkout. Free UK delivery is applied to any order above £75.00 (within the UK only).

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7. AVAILABILITY AND DELIVERY

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times. We deliver worldwide and will deliver the goods ordered by you to the address you provide at the time you place your order on this site.  Delivery will be made according to the information on the product pages after your order is accepted. We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable. 

For all overseas orders, parcels entering any country (not including the United Kingdom) may be subject to taxes, VAT and handling fees. We have no control over this as charges are specific to each individual country of import. As a result we unfortunately can’t advise how much, if anything, you would be liable to pay upon entry to your country.

Taxes and VAT vary from country to country so we would recommend checking the tax threshold for your country before placing your order so you don’t have any surprise charges. Alternatively, please contact us at amylianne@edgyjayd.com. Whilst we won’t be able to tell you exact figures, we may be able to indicate what might be charged if customs inspect the parcel.

Please note, any orders returned to us due to the receiver refusing to pay the import taxes will be refunded minus the cost of shipping once the item has been received back.

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8. PAYMENT

Payment for goods can be made through the PayPal portal, using either a PayPal account or a credit or debit card. Alternatively a credit card or debit card payment can be taken directly through our website (hosted by Wix). Your account will be charged following the submission of your order. 

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9. RIGHT TO CANCEL/EXCHANGE POLICY

We accept one like-for-like exchange on standard sizes (size 4 to 18) within 48 hours of receipt if your garment does not fit correctly.

The product label must still be attached to the garment and items must be unworn, be in perfect condition and be returned to us within 14 days to qualify for an exchange. Items should be posted back to us at buyer's expense with proof of postage but only once you have notified us by email at amylianne@edgyjayd.com. If items are lost in the post we cannot proceed with a lost parcel claim without proof of postage using a signed for service. The exchange item will be produced once the original item has arrived back at the Edgy Jayd studio and shipped to you upon receipt of payment for the cost of shipping the exchanged item.

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We unfortunately can’t exchange custom size or custom items as these have been made specifically for you. However, we do offer an alteration service if you have ordered a garment that is too large. If you wish to use the alteration service, you must notify us of this in writing by email to amylianne@edgyjayd.com. You should send the goods back to us at your own cost for this alteration service and proof of postage is required. The altered garment will be shipped back to you upon receipt of payment for shipping.

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We do not exchange bikini bottoms or bodysuits for hygiene reasons.

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Orders can only be cancelled within 12 hours of placing the order as each order is handmade especially for you so please carefully check your order confirmation e-mail, please contact us at amylianne@edgyjayd.com within 12 hours to cancel the order.

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10. REFUNDS POLICY

For our premade garments, items can be returned for a refund (minus shipping costs) but you must first contact us by email at amylianne@edgyjayd.com and the garment must be recieved at the Edgy Jayd studio within 14 days to qualiy for this refund. The product label must still be attached to the garment and items must be unworn and in perfect condition. Items should be posted back to us at buyer's expense with proof of postage. If items are lost in the post we cannot proceed with a lost parcel claim without proof of postage using a signed for service. 

 

For our handmade-to-order garments, we do not provide refunds unless we delivered the item to you in error, or the item is damaged or defective. You must notify us immediately in the event of an error in your order or damage/defections by providing photographic evidence to report the issue.

 

We will process any refunds due to you as soon as possible and, in any case, within 7 days of the day of recieving the garment back at our studio. We will refund the price of the goods in full (minus shipping charges), providing the goods have not been used and we will notify you of this refund by email. We will usually refund using the same method originally used to pay for your purchase.  

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11. CANCELLATION BY US

We reserve the right to cancel the order if, for example: we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area; or one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us using the same method originally used to pay for your purchase as soon as possible but in any event within 7 days of your order.

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12. TITLE AND RISK

You will become the owner of the goods you have ordered when they have been delivered to you and we have received cleared funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. However, we do offer a repair service where we will rectify unravelled seams and snapped stitches. This service is free but you will need to pay for postage costs.

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13. OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS AND LOGOS

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Amy Lianne Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, or social media accounts, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

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14. LIABILITY

We are not responsible if you cannot access the website properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet. This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safe- guards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content. Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.  

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15. EVENTS BEYOND OUR CONTROL

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.

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16. INVALIDITY

If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

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17. LAW AND JURISDICTION

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

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18. NOTICES

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.