FAQ & INFORMATION
Order Turnaround Time
Every garment is handmade to order so please allow between 10 and 15 working days for your garments to be made and despatched. Please email us before ordering if you need an order for a specific date.
We deliver across Europe and North America using Royal Mail tracked and within the UK we also offer a courier service by UPS (which you choose at checkout). You will be notified by email when your order has been despatched.
For all overseas orders (outside of UK), parcels entering any country may be subject to taxes, VAT and handling fees. We have no control over this as charges are specific to each individual country of import. As a result we unfortunately can’t advise how much, if anything, you would be liable to pay upon entry to your country.
Please see Delivery and Returns for more information.
We accept one like-for-like exchange on standard sizes if your garment does not fit correctly.
We unfortunately can’t exchange customised items, as these have been made specially for you. However, we do offer an alteration service free of charge.
We do not exchange bikini bottoms or bodysuits for hygiene reasons. We also do not exchange pre-made/sale items.
Refunds are only provided if items are faulty upon receipt.
See Terms and Conditions for more information.
Please only order items that you want to keep.
To ensure the best fit possible, add your exact measurements before adding a garment to the basket. Please contact us at firstname.lastname@example.org or through Instagram DM for assistance if required.
What garment sizes do you offer?
We offer all our garments in UK size 4-18 as a guide but we can also use your measurements to provide a custom fit. Other sizes are also available by selecting 'other' from the size box and detailing your measurements in the box provided.
Please visit the size guide page to ensure you provide your correct measurments.
How do I care for my garment?
Hand wash and air dry your EDGY JAYD items, to keep them in the best condition possible.
Do not put your items through the washing machine or tumble dryer.
Only iron your items inside out and on low heat to protect them from heat damage.
Do not overstretch your EDGY JAYD outfits. If your item does become stretched, hand wash as above and the item should return to its original shape.
Items aren’t indestructible, so we offer a free repair service (buyer pays postage) for if threads come unravelled or snap. Please contact us if this is required via email.
What is holographic fabric?
Our garments are made with holographic material that reflects light as a rainbow effect, especially over lighter area of the fabric print. The reflecting rainbow effect changes as you move (see videos on our website and social media). This is best seen in sunlight but also under most standard lighting conditions.
What is neon fabric?
Neon fabric is very bright and attractive in sunlight and standard lighting conditions but under UV black light used at clubs and raves, it will 'glow'. You can see this effect in photos under any of the neon garments.