DELIVERY

DELIVERY COSTS AND EXPECTED TRANSIT TIME​

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UK:

Royal Mail:  48h Signed For - £4.00

Royal Mail:   24h Signed for - £6.00

Royal Mail - Special Delivery (Next Day after production)- £10.50

Spend over £80 for free 48h delivery

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International orders:

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Europe:

Royal Mail tracked and signed (estimated 5-10 working days after production):

- For all orders except Edgy Jayd Couture Collection- £15

- For orders from the Edgy Jayd Couture Collection - £17

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Courier shipping is also available for Ireland, Belgium, France, Italy, Germany, Netherlands, Portugal and Spain checkout. Courier shipping is estimated to take shipping in 2-3 working days after production.

Timing is provided by shipping company, but will be subject to customs processing so may be longer than stated.

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North America:

Royal Mail tracked and signed (estimated 7-10 working days after production):

- For all orders except Edgy Jayd Couture Collection- £18

- For orders from the Edgy Jayd Couture Collection - £30

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Courier is also available for United States and Canada at checkout. Courier shipping is estimated to take 3-5 working days after production.

Timing is provided by shipping company, but will be subject to customs processing so may be longer than stated.

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Australia:

All orders are shipped to Australia via courier delivery, which is estimated to take 1-2 weeks (or 3 weeks to remote areas).

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For all orders except Edgy Jayd Couture Collection:

Courier for 1-2 items - £48.00

Courier for 3 or more items - £60.00.

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For orders from the Edgy Jayd Couture Collection:

Courier - £70

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New Zealand:

All orders are shipped to New Zealand via courier delivery, which is estimated to take 1-2 weeks (or 3 weeks to remote areas).

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For all orders to New Zealand: £70.00

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Tracking your order:

Once your order is despatched we do not have control over the delivery. Orders can be tracked using the tracking number provided and this is the only information we can access too. If you think your order may be lost in transit, please leave 15 working days for UK (5 working days for special delivery) and 25 working days for International since shipping before contacting us (Royal Mail imposed timescales).

In the case of parcels being lost, a claim can be processed through Royal Mail so please reach out to us. When choosing your shipping method, it is worth bearing in mind that UK signed for delivery compensation is only up to £50 whereas Special Delivery services compensate up to £750. International services offer compensation up to £250.

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IMPORTANT OVERSEAS INFORMATION​

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For all overseas orders (outside of UK), parcels entering any country may be subject to taxes, VAT and handling fees. We have no control over this as charges are specific to each individual country of import. As a result we unfortunately can’t advise how much, if anything, you would be liable to pay upon entry to your country.

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Taxes and VAT vary from country to country so we would recommend checking the tax threshold for your country before placing your order so you don’t have any surprise charges.

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Please note, any orders returned to us due to the receiver refusing to pay the import taxes will be refunded minus the cost of shipping once the item has been received back.

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US ORDERS: 

I’m pleased to say that tariffs will NOT be charged when buying Edgy Jayd clothing if you live in the US and you order less than $800* of clothing.

 

Orders less than $800 are below the US ‘de minimis’ threshold.

 

The ‘de minimis rule’ allows people to bring goods into the United States without filing formal entry paperwork or paying duties and taxes, provided the value of their goods is below $800*.

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Tariffs are not the same as tax, so you may still be charged tax on imports.

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*Our website is in British Pounds (£)

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EXCHANGE POLICY:

We accept one like-for-like exchange on standard sizes (size 4 to 18) within 48 hours of receipt if your garment does not fit correctly.

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The garment must be unworn and in perfect condition and be returned back to us within 14 days to qualify for an exchange. Buyer is liable for all shipping costs.

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We unfortunately can’t exchange custom size items or custom items as these have been made specifically for you. However, we do offer an alteration service if you have ordered a garment that is too large. If you wish to use the alteration service, you must notify us of this in writing within 14 days of receipt by email to amylianne@edgyjayd.com. Buyer is liable for all shipping costs.

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We do not exchange bikini bottoms or bodysuits for hygiene reasons.

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REFUNDS POLICY:

For our premade garments, items can be returned for a refund (minus shipping costs) but you must first contact us by email at amylianne@edgyjayd.com and the garment must be recieved at the Edgy Jayd studio within 14 days to qualify for this refund. The product label must still be attached to the garment and items must be unworn and in perfect condition. Items should be posted back to us at buyer's expense with proof of postage. 

 

For our handmade-to-order garments, we do not provide refunds unless we delivered the item to you in error, or the item is damaged or defective. You must notify us immediately in the event of an error in your order or damage/defections by providing photographic evidence to report the issue.

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