Our current turnaround time is up to 15 working days
Except for orders only consisting of premade items (click here)
DELIVERY
Every garment is handmade to order so please allow up to 15 working days for your garments to be made and despatched. Please email us before ordering if you need your order before a specific date.
We deliver across UK, Europe and North America using various different Royal Mail services or we may also offer a courier service which you can choose at checkout if it is available at the time. You will be notified by email when your order has been despatched.
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We also deliver to Australia using courier service. The cost of courier to Australia depends on how many items are ordered. Please select at checkout the option applicable to your order.
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DELIVERY COSTS AND EXPECTED TRANSIT TIME​
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UK:
Royal Mail: 48h Signed For - £4.00
Royal Mail: 24h Signed for - £6.00
Royal Mail - Special Delivery (Next Day after production)- £10.50
Spend over £75 for free 2nd class delivery
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International orders:
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Europe:
Royal Mail tracked and signed (estimated 5 working days after production):
- For all orders except Edgy Jayd Couture Collection- £15
- For orders from the Edgy Jayd Couture Collection - £17
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Courier shipping is also available for Ireland, Belgium, France, Italy, Germany, Netherlands, Portugal and Spain checkout. Courier shipping is estimated to take shipping in 2-3 working days after production.
Timing is provided by shipping company, but will be subject to customs processing so may be longer than stated.
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North America:
Royal Mail tracked and signed (estimated 7 working days after production):
- For all orders except Edgy Jayd Couture Collection- £18
- For orders from the Edgy Jayd Couture Collection - £30
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Courier is also available for United States and Canada at checkout. Courier shipping is estimated to take 3-5 working days after production.
Timing is provided by shipping company, but will be subject to customs processing so may be longer than stated.
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Australia:
All orders are shipped to Australia via courier delivery, which is estimated to take 1-2 weeks (or 3 weeks to remote areas).
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For all orders except Edgy Jayd Couture Collection:
Courier for 1-2 items - £42.00
Courier for 3 or more items - £49.00.
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For orders from the Edgy Jayd Couture Collection:
Courier - £70
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Tracking your order:
Once your order is despatched we do not have control over the delivery. Orders can be tracked using the tracking number provided and this is the only information we can access too. If you think your order may be lost in transit, please leave 15 working days for UK (5 working days for special delivery) and 25 working days for International since shipping before contacting us (Royal Mail imposed timescales).
In the case of parcels being lost, a claim can be processed through Royal Mail so please reach out to us. When choosing your shipping method, it is worth bearing in mind that UK signed for delivery compensation is only up to £50 whereas Special Delivery services compensate up to £750. International services offer compensation up to £250.
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IMPORTANT OVERSEAS INFORMATION​
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For all overseas orders (outside of UK), parcels entering any country may be subject to taxes, VAT and handling fees. We have no control over this as charges are specific to each individual country of import. As a result we unfortunately can’t advise how much, if anything, you would be liable to pay upon entry to your country.
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Taxes and VAT vary from country to country so we would recommend checking the tax threshold for your country before placing your order so you don’t have any surprise charges.
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Please note, any orders returned to us due to the receiver refusing to pay the import taxes will be refunded minus the cost of shipping once the item has been received back.
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