Exchanges and Returns

EXCHANGE POLICY

We accept one like-for-like exchange on standard sizes (size 4 to 18 in the Main/Alt Goth Collection and size 16 to 28 in the Curve Collection). You need to contact us within 48 hours of receipt if your garment does not fit correctly. ​The garment must be unworn and in perfect condition, and be returned back to us within 14 days to qualify for an exchange. Buyer is liable for all shipping costs.

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We unfortunately can’t exchange custom size items or custom items as these have been made specifically for you. However, we do offer an alteration service if you have ordered a garment that is too large. If you wish to use the alteration service, you must notify us of this in writing within 14 days of receipt by email to amylianne@edgyjayd.com. Buyer is liable for all shipping costs.

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We do not exchange bikini bottoms or bodysuits for hygiene reasons.

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REFUNDS POLICY

For our premade ready to ship garments, items can be returned for a refund (minus shipping costs) but you must first contact us by email at amylianne@edgyjayd.com and the garment must be received at the Edgy Jayd studio within 14 days to qualify for this refund. The product label must still be attached to the garment and items must be unworn and in perfect condition. Items should be posted back to us at buyer's expense with proof of postage.

For our handmade-to-order garments, we do not provide refunds unless we delivered the item to you in error, or the item is damaged or defective. You must notify us immediately in the event of an error in your order or damage/defections by providing photographic evidence to report the issue.

Please see Terms and Conditions for more detail.