Exchanges and Returns

STANDARD MADE TO ORDER ITEMS:
This includes any item with a standard size selected, standard bra cup size selected, height entered, and is already modelled. Adding measurements to your order or choosing a custom item means that your item is no longer a standard made to order item.

We accept one like-for-like exchange on standard sizes (size 4 to 18 in the Main/Alt Goth Collection and size 16 to 28 in the Curve Collection). You need to contact us within 48 hours of receipt if your garment does not fit correctly. ​The garment must be unworn and in perfect condition, and be returned back to us within 14 days to qualify for an exchange. Buyer is liable for all shipping costs.

We do not exchange bikini bottoms or bodysuits for hygiene reasons.

CUSTOM MADE TO ORDER ITEMS:
This includes any item this is purchased with any custom measurements added, with a custom bra cup size added, or an item that is either 'custom fabric' or from the 'custom garment' section of the website.

We unfortunately can’t exchange custom size items or custom items as these have been made specifically for you. However, we do offer an alteration service if you have ordered a garment that is too large. If you wish to use the alteration service, you must notify us of this in writing within 14 days of receipt by email to amylianne@edgyjayd.com. Buyer is liable for all shipping costs.

PREMADE READY TO SHIP ITEMS:
This only includes items in the 'ready to ship' section of the website - these are the only items we hold in stock. All other items are handmade to order by our small team.

For our premade ready to ship garments, items can be returned for a refund (minus shipping costs) but you must first contact us by email at amylianne@edgyjayd.com and the garment must be received at the Edgy Jayd studio within 14 days to qualify for this refund. The product label must still be attached to the garment and items must be unworn and in perfect condition. Items should be posted back to us at buyer's expense with proof of postage.

REFUNDS POLICY:
We will only provide refunds for returns on premade ready to ship items. For our handmade-to-order garments, we do not provide refunds unless we delivered the item to you in error, or the item is damaged or defective. You must notify us immediately in the event of an error in your order or damage/defections by providing photographic evidence to report the issue.